OSNA, Gustavo. Acceso a la justicia, cultura y online dispute resolution. Derecho PUCP, [S. l.], n. 83, p. 9–27, 2019. DOI: 10.18800/derechopucp.201902.001. Disponível em: https://revistas.pucp.edu.pe/index.php/derechopucp/article/view/21466. Acesso em: 13 dic. 2025.