Flexibilidad de los empleados y calidad del trabajo en el sector manufacturero nigeriano: un estudio de algunas industrias seleccionadas en el suroeste de Nigeria
DOI:
https://doi.org/10.18800/360gestion.202510.013Palabras clave:
Flexibilidad de los empleados, Calidad del trabajo, Versatilidad, Multitarea, Tiempo de respuesta rápidoResumen
La complejidad del entorno laboral contemporáneo ha obligado a las organizaciones a adoptar acuerdos laborales flexibles para mejorar el desempeño y la satisfacción de los empleados. En consecuencia, este artículo examina la implementación de la flexibilidad de los empleados y su efecto en la calidad del trabajo. Específicamente, explora el impacto de la versatilidad, la multitarea y el tiempo de respuesta rápido en la calidad del trabajo. Se empleó un diseño de investigación por encuesta, dirigido a una población de 1.621 empleados de industrias manufactureras seleccionadas en el suroeste de Nigeria. Se seleccionó un tamaño de muestra científicamente determinado de 318 participantes y se les administró un cuestionario estructurado. Los datos recopilados se analizaron utilizando modelos de ecuaciones estructurales de mínimos cuadrados parciales (PLS-SEM). Los hallazgos revelan que la multitarea ejerce la mayor influencia en la calidad del trabajo, seguida del tiempo de respuesta rápido y la versatilidad. El estudio concluye que la flexibilidad de los empleados desempeña un papel fundamental a la hora de mejorar la calidad del trabajo en el sector manufacturero de Nigeria. Por lo tanto, se recomienda encarecidamente que los gerentes de industrias manufactureras seleccionadas en el suroeste de Nigeria den prioridad a la adopción de características clave de flexibilidad (es decir, tiempo de respuesta rápido, multitarea y versatilidad) para lograr una alta calidad del trabajo.
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