City marketing and responsible urban management, Chiclayo case 2016-2035

Abstract

The objectives of this research had two approaches; the qualitative objectives were: to learn about the development expectations of Chiclayo for the next 20 years; to identify ways to achieve this goal; and to develop a concept that educates socially responsible citizens. Quantitative objectives: to identify the problems in the city of Chiclayo, to analyze the citizens’ perception of Chiclayo’s problems and to prioritize proposals for the sustainable development of Chiclayo. From this study, we conclude that the city of Chiclayo is facing a structural problem that affects the quality of life of all its citizens. It lacks a socially responsible city plan . Citizens expect a healthy, clean, ethical-moral, safe and organized city; they demand an educational plan for a socially responsible city. Thus, we are proposing a plan called «Chiclayo 2035. Quality of life and development».